Shipping Policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Whistlestop Vineyards. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 2–5 business days after payment has been received and verified.

Processing times may be extended during holidays, special promotions, harvest season, severe weather events, or periods of high order volume.

Customers will receive shipping confirmation and tracking information once an order has been shipped.

Wine Shipping Restrictions

Alcohol shipments are subject to federal, state, and local laws.

Whistlestop Vineyards ships wine only to states where direct-to-consumer wine shipments are legally permitted and where all required licenses and permits are in place.

We reserve the right to cancel and refund any order that cannot legally be fulfilled.

Adult Signature Required

All wine shipments require the signature of an adult who is at least 21 years of age.

The recipient must be available to sign for the package at the delivery address.

Valid government-issued identification may be required by the carrier.

Wine shipments cannot be left unattended and cannot be delivered to minors.

Shipping Carriers

We currently ship through approved carriers authorized to transport alcoholic beverages.

Carrier selection may vary based on destination, package size, service availability, and compliance requirements.

Shipping Rates

Shipping charges are calculated during checkout based on:

  • Destination

  • Package weight

  • Package dimensions

  • Carrier rates

  • Applicable compliance requirements

Any applicable taxes and fees will be displayed before order completion.

Weather Holds

Wine is sensitive to extreme temperatures.

To protect product quality, Whistlestop Vineyards may delay shipments during periods of excessive heat, freezing temperatures, severe weather, or other conditions that could damage wine during transit.

Customers will be notified when weather-related shipping delays occur.

Delivery Issues

Customers are responsible for providing accurate shipping information.

Whistlestop Vineyards is not responsible for delays, losses, or additional charges resulting from:

  • Incorrect addresses

  • Failed delivery attempts

  • Refused shipments

  • Recipient unavailability

Additional shipping charges may apply if a package must be reshipped.

Damaged Shipments

If your order arrives damaged:

  1. Retain all packaging materials.

  2. Photograph the damaged items and packaging.

  3. Contact us through the website contact form within 7 days of delivery.

Claims submitted after this period may not be eligible for replacement or refund.

Lost Shipments

If tracking indicates a shipment has been lost in transit, please contact us through the website contact form.

We will work with the carrier to investigate and determine appropriate resolution options.

Pickup Orders

When available, customers may select local pickup during checkout.

Valid identification may be required when collecting orders containing alcoholic beverages.

Policy Changes

Whistlestop Vineyards reserves the right to modify this Shipping Policy at any time without prior notice.

Updates become effective immediately upon posting to this website.