Return Policy

Refund and Return Policy

Last Updated: June 2026

Thank you for shopping with Whistlestop Vineyards. We take pride in the quality of our wines and strive to ensure every order arrives in excellent condition.

Wine Sales

Due to the nature of alcoholic beverages and applicable laws, all wine sales are generally final.

We do not accept returns or exchanges for wine that has been delivered as ordered and in good condition.

Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged shipment

  • A defective product

  • An incorrect item

please contact us through the website contact form within 7 days of delivery.

To help us evaluate the issue, please include:

  • Your order number

  • A description of the problem

  • Photographs of the product and packaging, if applicable

We may request additional information before approving a replacement, store credit, or refund.

Replacement or Refund Eligibility

Approved claims may be resolved through one of the following methods at our discretion:

  • Replacement of the affected product

  • Store credit

  • Refund to the original payment method

Delivery Failures

Refunds will not be issued for orders that cannot be delivered due to:

  • Incorrect shipping information provided by the customer

  • Failure of an adult age 21 or older to be available for delivery

  • Refused shipments

  • Repeated failed delivery attempts

Additional shipping charges may apply if a package must be reshipped.

Order Cancellations

Orders may be canceled prior to shipment by contacting us through the website contact form.

Once an order has been shipped, it generally cannot be canceled.

Wine Club Orders

Wine club shipments are prepared in advance and are generally non-refundable once processed.

Members should review the Wine Club Terms and Conditions for details regarding membership cancellations and shipment schedules.

Non-Wine Merchandise

Unused, unopened non-wine merchandise may be eligible for return within 30 days of delivery unless otherwise noted.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Policy Changes

Whistlestop Vineyards reserves the right to modify this Refund and Return Policy at any time. Changes become effective immediately upon posting to this website.