Refund policy

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  • Failure of an adult age 21 or older to be available for delivery

  • Refused shipments

  • Repeated failed delivery attempts

Additional shipping charges may apply if a package must be reshipped.

Order Cancellations

Orders may be canceled prior to shipment by contacting us through the website contact form.

Once an order has been shipped, it generally cannot be canceled.

Wine Club Orders

Wine club shipments are prepared in advance and are generally non-refundable once processed.

Members should review the Wine Club Terms and Conditions for details regarding membership cancellations and shipment schedules.

Non-Wine Merchandise

Unused, unopened non-wine merchandise may be eligible for return within 30 days of delivery unless otherwise noted.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Policy Changes

Whistlestop Vineyards reserves the right to modify this Refund and Return Policy at any time. Changes become effective immediately upon posting to this website.